Privacy Policy

1. Introduction

CollectiveOasis ("us," "we," or "our company") values your privacy. This document details our policies regarding collection, use, and disclosure of personal data when you use our website collectiveoasis.sbs or our yacht charter offerings.

Your consent to this Privacy Policy is given when you utilize our services. We adhere to privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.

2. Data Collection

2.1 Personally Identifiable Information

We gather personal information that you willingly submit to us during:

• Arranging a yacht charter through us
• Reaching out via our website or telephone
• Signing up for our updates
• Completing our online forms
• Taking part in our surveys or contests

The types of information we may collect include:

• Name, and ways to contact you (email, phone, physical address)
• Billing details (handled via third-party services for secure transactions)
• Preferences and specifications related to the yacht charter
• Contacts to reach in urgent scenarios
• Information about dietary preferences or health (if you disclose such details)

2.2 Automatically Gathered Information

Automatic data collection happens when you browse our site. We collect information about:

• Your IP address and geographical location
• Type and version of your internet browser
• Web pages you view on our site and your browsing time
• Sites that referred you to us
• Details about your device (model, screen size, etc.)

2.3 Cookies and Similar Technologies

We use cookies and equivalent technologies to improve your interaction with our site. They enable us to:

• Store your preferences
• Analyze our website traffic and performance
• Deliver custom content
• Enhance our services

You control your cookie settings via your browser preferences or our cookie consent banner.

3. Usage of Collected Data

Here's how we utilize your data:

• Delivering Services: To execute yacht charter services, finalize reservations, and communicate about bookings
• Customer Assistance: To address your questions and offer help
• Transaction Processing: To handle payments and manage accounts receivable
• Security: To maintain operational safety and protect against criminal activities
• Marketing: To send you promotional information and news, with your permission
• Enhancing Our Website: To study usage trends and upgrade site functionality
• Regulatory Adherence: To satisfy legal and regulatory obligations

4. Disclosure and Sharing of Information

Your personal data is neither sold nor rented to third parties. We may disclose your information under the following conditions:

4.1 Third-Party Service Providers

We share information with third-party service partners that assist in payment processing, site hosting and maintenance, email marketing, analytics, and customer service.

4.2 Legal Obligations

We may reveal your data as mandated by law or during legal processes, court requests, urgent situations, or during investigations of suspected fraudulent or illicit activities.

4.3 Corporate Transactions

If there's a business restructuring, such as a merger, acquisition, or asset sale, your information may be part of the assets transferred.

5. Information Security

We apply suitable measures like encryption, secure servers, access management, periodic evaluations, and staff education to guard your personal information against unauthorized entry, change, expose, or destruction.

Please note that no method of transmission over the internet or electronic storage is fully secure. Absolute security of your personal data cannot be guaranteed.

6. Storing of Data

We only retain personal information for the period necessary for its intended purpose or as required by the law. Typical retention times:

• Charter bookings: 7 years for taxation and legal reasons
• Marketing communications: until you opt out or request deletion
• Web analytics: 26 months
• Customer service records: 3 years from the last interaction

7. User Rights and Preferences

Your rights include access to data, rectification, deletion (as per legal constraints), data portability, opting out of marketing, and setting your cookie preferences. Contact us using the details provided below to exercise these rights.

8. Third-Party Services

8.1 Google Analytics

We utilize Google Analytics to understand website traffic. You can withdraw consent using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our site contains links to social media platforms which adhere to their own privacy policies.

8.3 Payment Processors

We work with PCI DSS-compliant third-party entities for payment processing.

9. Cross-Border Data Transfers

We may process your data in countries other than France, and we ensure adherence to appropriate privacy laws and safeguards.

10. Protection of Minors

Our services are not targeted to individuals under the age of 13, and we do not purposefully collect data from them. If it comes to our attention that a minor has provided us with personal data, contact us promptly.

11. Privacy Policy Modifications

This Privacy Policy may be updated to reflect new practices or legal changes. Notice of any amendments will be communicated by updating the policy here, emailing our users, or providing a notice on our webpage. Further use of our services after alterations become effective will indicate your acceptance of those changes.

12. How to Contact Us

Should you have inquiries regarding this Privacy Policy or our treatment of data, reach out to us:

13. Adherence to Google Ads User Consent Policy

We comply with the Google Ads User Consent Policy. You can adjust your cookie and tracking preferences anytime via our cookie settings.